The majority of the deliveries are made via courier. Please ensure we have your mobile phone number as the courier will text you with important information regarding your delivery.
Important Our courier will not deliver goods without obtaining signature. That signature acts as proof of delivery. We cannot enter into disputes about whether delivery has occurred once a signature has been obtained.
It is your responsibility to provide a trusted and secure delivery address where the goods can be delivered and signed for. It is important you give an address which only you or people you trust have access to. For your peace of mind we have used the same trusted courier company for many years and we work closely with them to ensure deliveries occur as expected.
Customers will be contacted by email the day prior to the goods being despatched.
You will have to be at the delivery address between 0700 & 1800 on the advised delivery day (unless you have selected an AM Delivery). If this is not possible you must contact us on 01473 240470 immediately so we can make other arrangements for you. If you are out when the courier attempts to deliver they will leave a card and you will need to call them to make further arrangements. If you do not contact them or if the retry delivery is unsuccessful then the goods will be returned to us at your cost with a charge of £15.36 plus VAT and any subsequent delivery request will incur a further delivery charge in addition to the original delivery charge.
Sometimes due to unforeseen circumstances an order is not delivered on the specified day. If you do not receive your notebook on the delivery date specified please let us know and we will escalate the delivery with our courier on your behalf.
Delivery fluctuations may occur as a result of Bank holidays. You will be contacted by email prior to the goods being despatched.
Please note that we offer types of delivery detailed below, you will need to specify this when ordering:
||Tuesday to Friday £8.29 + VAT
|Standard (Ireland/Scottish Highlands) 7.00-18.00
||Tuesday to Friday £30.00 + VAT
|AM Delivery 7.00-12.00
||Tuesday to Friday £20.00 + VAT
|Saturday Delivery 7.00-18.00
|| £30.00 + VAT
Delivery Options Explained
Please note the above delivery options are not necessarily next day services and are still subject to availability of goods and processing cut off times. Even though we will always try to deliver your goods on the first available opportunity it may not be the following Saturday or following day / morning. Customers will be contacted by email the day prior to the goods being despatched.